The Federal Student Aid Ombudsman of the Department of Education helps resolve disputes and solve other problems with federal student loans.
If you have a loan dispute or problem, the Department of Education has created an Ombudsman office to assist in the resolution of the problem with the lender, guarantor or school.
"An ombudsman resolves disputes from a neutral, independent viewpoint. The Federal Student Aid (FSA) Ombudsman will informally conduct impartial fact-finding about your complaints. We will recommend solutions, but we don't have the authority to reverse decisions. We will also work to bring about changes that will help prevent future problems for other student loan borrowers. This free service is provided by the US Department of Education. The Ombudsman will research your problem and determine whether you have been treated fairly. If your student loan complaint is justified, we will work with you and the office, agency, or company involved in the problem. On your behalf, we will contact other offices within the U.S. Department of Education, your private lender, your loan guaranty agency, and the servicing agency or firm collecting your loan."
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Contact Information
U.S. Department of Education
FSA Ombudsman
830 First Street, NE
Fourth Floor
Washington, DC 20202-5144
Telephone: 1.877.557.2575
Web Site: http://www.ombudsman.ed.gov/
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