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IT Helpdesk Hours:
The IT Helpdesk is located in the Zimmerman Library
Monday – Thursday 8:30 a.m. - 9:30 p.m.
Friday: 8:30 a.m. - 6:00 p.m.
Saturday: 9:00 a.m. - 2:00 p.m.
Sunday: Offices are closed
Contact Info:
24/7 by going to https://helpdesk.cuaa.edu
Phone: (734) 995-7424
Fax: (734) 995-7405
Helpdesk Protocol
Technical Support:
If you need technical support, please logon to: https://helpdesk.cuaa.edu and submit your request there.
Technical Services:
If you need new technical services, (A/V, new computer, etc...), please logon to: https://helpdesk.cuaa.edu and submit your request there.
Online Registration:
If you are having difficulty with online registration, please contact the Registrar's office at ext. 7324 or via email at registrar@cuaa.edu.
Unable to Logon to the Helpdesk:
- If you are unable to logon to the helpdesk, call the ITS helpdesk at ext 7424.
- If a helpdesk engineer is unable to take your call, please leave a voice mail with your name, available call back number, brief description of your issue and the next available helpdesk engineer will return your call as soon as possible.
Mobile Devices:
Those clients that have Blackberry devices with data plans can reach a mobile version of the helpdesk by going to https://helpdesk.cuaa.edu in their Blackberry browser. Trust the certificate when prompted.
User Guides
Cisco Clean Access / NAC
Information and FAQ's for Cisco Clean Access / NAC and gaming console registration can be found on the ITS Helpdesk.
User Applications
Enrollment as a student satisifies the criteria to generate a new student account.
Faculty / Staff account requests forms should be requested from the Human Resources department.
Personnel
Daniel R. Burroughs - Chief Information Officer
Woodrow D. Holbert - Senior Systems Administrator
Todd Buckwalter - IT Helpdesk Manager
Helpdesk Engineers:
Samuel Bruer
Sarah Card
Kate Gilbert*
Katie Melin
Richard Schawrtz
*Senior Helpdesk Engineer
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