Beginning July 1, 2011, the U.S. Department of Education regulations to improve the integrity of programs authorized under Title IV of the Higher Education Act (HEA), as amended (the “Program Integrity Rule”), take effect. The Program Integrity Rule requires, among other things, that each college or university authorized to offer postsecondary education in one or more States ensure access to a complaint process that will permit student consumers to address the following:

  1. Alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising;
  2. Alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and
  3. Complaints relating to the quality of education or other State or accreditation requirements.

Concordia University Ann Arbor, as an institution authorized to provide postsecondary education in the State of Michigan, is committed to full compliance with the Program Integrity Rule, and provides the following confirmation to all current and/or prospective students.

The Higher Learning Commission of the North Central Association of Colleges and Schools accredits Concordia University Ann Arbor. You may review our accreditation documents.

COMPLAINT PROCESS

Concordia University Ann Arbor seeks to resolve all student concerns in a timely and effective manner. To that end, this complaint process serves as an ongoing means for students to discuss concerns or register formal complaints that pertain to alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising; alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and complaints relating to the quality of education or other State or accreditation requirements.

Concordia University Ann Arbor provides specific administrative means to address and resolve most, if not all of the questions and concerns you may have. The contact information for each of these Offices is provided below:

  • Academic Office: 262-243-4361
  • Admission's Office: 262-243-4300
  • Business Office: 262-243-2609
  • Financial Aid Office: 262-243-4569
  • Registrar's Office: 262-243-4345
  • Student Life Office: 262-243-4332