Providers you can trust

Concordia University Counseling and Psychological Services (CAPS) staff knows just how important it is for you to trust that your privacy is respected and honored when you interact with us. No person, parent (unless the student is under 18), police, administrator, faculty, coach, secretarial staff, or student worker will know that you are coming to counseling unless you tell them or authorize your counselor to release your counseling record via written consent.

Under rare circumstances we would be required to release information about a client without their permission in order to conform to state law and fulfill our duty to protect the client and/or others. These situations include:

  • When the client is deemed a danger to themselves or others
  • When records must be released by court order
  • When a minor’s safety is threatened by abuse/neglect from an adult

Confidentiality of records

We are required by ethical counseling principles to maintain written records of services we provide to students, faculty and staff. While keeping records of our interactions with our clients helps us provide high-quality services, we are committed to safeguarding the confidentiality of these records.

  • Records are highly secured
  • Records are accessible only by CAPS staff
  • Parents (unless the student is under 18), police, administrators, faculty, coaches, secretarial staff, and student workers do not have access to your records without your written consent
  • Client records are not part of your academic record
  • Records are not made known to prospective employers or graduate schools

Contact CAPS

If you have any concerns about confidentiality, please call CAPS at 734-995-7316 and talk to a counselor. Your counselor's goal is to make this a place where you will feel safe talking about your personal concerns.

We are located at Student Services Center: SS115 and are open Monday through Friday | 10 am - 4 pm.