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Residential student credit for spring 2020 charges

April 1, 2020

Important details about housing and meal plan credits and refunds due to students because of residential changes on campus.

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Dear residential students,

We miss you on campus. While the decision to close campus follows state mandates and national guidance for social distancing, it is definitely not the usual way to conclude the spring semester. We hope you are doing well where you are as you continue your Concordia student experience virtually.

This email outlines important details about housing and meal plan credits and refunds due to students because of residential changes on campus. Please read it carefully.

  • If you departed your residence hall on or before March 23, 2020 (with the exception of returning to move out of your residence hall)In May, the University will credit your student account with a housing and meal plan fee prorated to reflect the period from March 23 through the end of the term. The prorated credit will also reflect financial aid adjustments. The credit will be applied against your Fall 2020-2021 charges.

    If you graduate at the end of the spring 2020 semester, refunds can be requested in May. Watch your email for instructions to request this refund.
  • If you stayed in your residence hall with an approved extension beyond March 23, 2020:In May, the University will credit your student account with a housing and meal plan fee prorated to reflect the period from your confirmed move-out date through the end of the term. The prorated credit will also reflect financial aid adjustments. The credit may be applied against your Fall 2020-2021 charges.

    If you graduate at the end of the spring 2020 semester, refunds can be requested in May. Watch your email for instructions to request this refund.
  • Residential students approved to stay through the end of spring semester will not receive a credit for housing or meal plan fees.

Questions about housing and meal credits

Please email Jackie.Glynn@cuw.edu (Wisconsin) or Kristen.Wuckert@cuaa.edu (Ann Arbor) if you have questions about prorated housing and meal credits and/or spring payment plans.

Donations of housing and meal plan credits

Several students and parents have asked how to donate their anticipated housing and meal credit back to the University. We are grateful for this generosity. If you would prefer to donate your credit as a tax deferred gift, please contact the Office of University Advancement (roy.peterson@cuw.edu).

We believe that our decision to credit these fees provides families and students some financial relief during a very challenging time. It’s the right thing to do. Yet, at this point in the academic year many operational budget items have been expensed. The return of prorated room and board payments to our residential students will create a noticeable operational loss of several million dollars. We deeply appreciate your consideration of helping Concordia manage this gap.

Ongoing updates

Your administration, faculty, and Concordia staff are working together at every step to serve you, answer your questions, and support your learning. Please stay up-to-date on our website (you can access COVID-19 campus updates from the home page), through university social media, and certainly through direct communication with us.


I know this is not the memory we expected to make this spring. And yet, I know by God’s abiding grace, we remain Concordia—hearts together, where we are placed.

May God continue to grant your health, safety, joy, and peace in His Name.

With gratitude for the Concordia spirit,
Lisa Skogstad
Executive Assistant to the President
Office of the President

Categories: Students