The Academic Resource Center at CUAA

The Academic Resource Center (ARC) provides free services, programs, and supports for all CUAA students so they can grow into independent learners and adjust to life as a college student.

These services, programs, and supports are offered to our students through Academic Resources and  Accessibility Services.

Important information about changes to ARC services due to COVID-19:

Accessibility services

Students registered with Accessibility Services have been contacted via email regarding continued access to their accommodations. Information has been provided regarding how these services will work while classes are online. 

If you are a student with accommodations and you have not received this information, please contact Dr. Negash immediately (

Faculty with questions about alternative testing, accessible formats of materials, or any other accommodation-related concerns should contact Dr. Negash (

Academic support services

All ARC services remain available for students to access during this time. These service will be made available through Zoom, email, and/or other online modalities.

Students should request appointments through TutorTrac, or by emailing or Earl Schumake (

If students experience scheduling issues, they should contact the ARC as soon as possible.

PACs/tutoring/supplemental instruction

If students already have appointments scheduled, the PACs, Tutors, and SI leaders they are working with will contact them to make arrangements for virtual meetings. New appointments can be scheduled through TutorTrac or by emailing the ARC. SI leaders who held scheduled sessions each week will be available at those same times for appointments.

Writing Center

All in-person writing consultations are canceled. The Writing Center will transition to scheduled hours for virtual appointments. These should be scheduled through TutorTrac.

CUAA Writing Consultants are also available as part of the Online Writing Lab (OWL) to review papers or other written assignments and provide feedback within 3-5 business days of submission.

To submit a request for your assignment to be reviewed, complete this form.

Math Drop-In Desk

The Math Drop-In desk will still be available for questions related to math in any CUAA course with a math component. It will transition from drop-in hours to scheduled hours; appointments can be scheduled through TutorTrac.

Test proctoring

The ARC will not be proctoring in-person exams while course instruction remains online only.

Exceptions will be made for extenuating circumstances or special situations (e.g. access to accommodations that can only be provided in person).

If you require students to take an exam that must be proctored, and there are no viable alternative options (e.g. Respondus), please contact Dr. Tori Negash ( as soon as possible. Every effort will be made by ARC staff to ensure an exam proctor is available via Zoom if that service is needed.

Accommodated testing

Students with testing accommodations (e.g. extra time) have been instructed to request alternative testing through our AIM system. This process remains the same and has not changed. You will be notified of a student’s request to test with accommodations when it is submitted.

Blackboard allows you to extend the time of a test to allow for an alternative testing accommodation. A step-by-step guide for adding this accommodation has been created and is available here.

Make-up testing

All make-up exams scheduled on or after 3/23/2020 have been canceled. Emails with information about the cancellations will be sent to the students and faculty impacted by this change.

If a student misses an exam or quiz while course instruction remains online only, and you approve of them making it up, you will need to adjust the due date and availability options for that student in the test settings for that exam/quiz. This allows them to access the quiz or exam at an alternate time.  

Information about this process can also be found here.

Helpful resources

Links to resources and additional information for faculty, staff, and students will be made available here. Check back frequently for updates.

Resources for faculty & staff

Need help building the exams or adding content  for your online course?

  • Visit this CUWAA CELT site for Blackboard guides and resources
  • Check out this Blackboard Help site for step-by-step instructions on how to upload your test questions
  • Reference this step-by-step tutorial to learn how to adjust test settings for individual students
  • Visit this Get Help page to find your key contacts for Blackboard (online)

Wondering how to use Zoom to deliver lectures or set up meetings?

  • Check out the CUWAA Start Teaching website for Zoom resources
  • Visit this Get Help page to find your key contacts for Zoom

Concerned about teaching online?

  • Visit this CUWAA Start Teaching page to view tips for keeping your online course effective
Resources for students

Want to better manage your time while learning online?

  • Check out this time management and productivity blog post 
  • Watch this short video with tips for time management
  • Review the tips for time management shared in this short infographic

Concerned about how you will adjust to learning remotely?

  • Watch a recording of the “Take 20: Learning in a Virtual World” event from March 26th on Zoom
  • Review the tips and best practices for online learning shared in this short infographic
  • Check out a list of assistive technology resources available to all students here

Worried about using Zoom in your class or to meet with tutors?

  • Check out the CUWAA Start Learning website for student-specific Zoom resources
  • Contact the ARC so we can help you troubleshoot the process of using Zoom to meet for tutoring or other academic support services

Feeling overwhelmed with all of the uncertainty or learning online/remotely?

  • Review tips about protecting your mental health here
  • Review ideas for how to shift your mindset through this brief infographic
  • Contact the ARC so we can connect you with tutors, peer academic coaches, our Counseling Center, or other campus resources

Contact information

Main campus location: Zimmerman Library, 1st Floor
Staffed hours: Monday - Friday from 8:00AM to 5:00PM
Phone: 734-995-7460

North campus location: Room 125, North Building
Hours: Monday - Friday by Appointment

Note:  Tutoring and writing consultation services are available at the North Building. Hours vary by semester. Please contact the ARC at 734-995-7460 for current availability.

Meet Our Team

A picture of Tori Negash

Tori Negash, MSW, LLMSW, PhD

Director of the Academic Resource Center (ARC) & Accessibility Services
ADA Coordinator

Phone: 734-995-7582 | Fax: 734-995-4819 | Email: 

Dr. Negash is a licensed social worker with over a decade of experience across higher education, including in administration, disability/accessibility services, student enrollment and engagement, student success, assessment, stategic planning, research, teaching, policy, and grant writing. Outside of higher education, she has experience in the areas of gerontology, adults with disabilities, behavioral health, and policy analysis and advocacy. She is an advocate for campus accessibility, individuals with disabilities, behavioral health, including policy and access to affordable services, and is committed to respect, equity, inclusivity, and diversity.

Dr. Negash joined Concordia University Ann Arbor (CUAA) in 2018 as Director of the Academic Resource Center (ARC) and Accessibility Services. Through this role, she is responsible for the overall management of the Academic Resource Center and Accessibility Services at Concordia University Ann Arbor (CUAA). In addition to this role, she serves as campus ADA Coordinator, Assistant Title IX Coordinator, and an adjunct professor in the School of Arts & Sciences and the Social Work Program. Dr. Negash is a member of several University committees, including the University Strategy Team (UST), the University’s Special Committee for Diversity and Inclusion, Behavioral Intervention Team (BIT), Counseling & Psychiatric Services Emergency Action Team (CAPSEAT), and the Cardinal Academic Support Team (CAST). Dr. Negash has published articles in peer-reviewed journals, a series of reports for state and county government offices and non-profit agencies, co-authored a book chapter in the APSAC Handbook on Child Maltreatment, and has created educational blog posts and videos available through the CUAA website. She is active in the Association for Higher Education and Disability (AHEAD) at the state (Michigan) and national levels, the National Association of Student Personnel Administrators (NASPA), and the National Association of Social Workers (NASW). She has served as a program reviewer for the AHEAD National Conference and the NASPA Annual Conference, and as a member of the Planning Committee for the AHEAD National Conference. Dr. Negash earned her PhD in Social Work from The Ohio State University, and a Master of Social Work (MSW) degree, Bachelor of Arts (Sociology) degree, and Certificate in Social & Cultural Diversity from Indiana University.

A picture of Earl Schumake

Earl Schumake

Academic Support Specialist, Academic Resource Center

Phone: 734-995-7325 | Email:

Earl Schumake is responsible for overseeing the academic support programming offered through the ARC at CUAA, including tutoring, peer academic coaching, supplemental instruction, and the writing center. In addition, Earl oversees all ARC student workers, manages student worker trainings, and works with students one-on-one to provide mentoring and coaching support.